Waukegan Auto Repair

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Automotive Job Shadowing / Internship Program

Tech Campus | Closs Tire & Auto

Automotive Job Shadowing / Internship Program

Tech Campus
Partnering with Closs Tire & Auto Inc.

Objectives:

  • Businesses partnering with students to explore a future career in the Automotive Industry.
  • Take the student out of the classroom and bring them into the work enviroment for hands on experience.
  • Expose students to general operations of the Automotive business from front office, to general shop operations, to under the hood repairs and diagnostics. They also can elect to experience working in a local parts store to, have hands on operations of how parts are distributed and sold.
  • Further enhance and reinforce students’ soft skills relating to employability and workplace traits.

Experience:

Students will spend time observing shop operations which may include to the following: general operations of office, generating work orders, writing of estimates, ordering of parts through online systems. Student may also observe general shop operations which may include the following: inspections, brake system work, alignments, tire installation, battery installation, scanning engine codes, diagnosing emission repair, front end suspension repair, oil change services, and any other shop operations that are occurring on scheduled days. If students elect to experience the Parts counter job shadow/internship they will see how a part moves from design, manufacture, to warehouse, store and service dealer or consumer. This opportunity is non paying, although after completion of the Job Shadowing/Internship Program, an employeer may ask the student to further the relationship.

  • Pre-screened students who meet specific criteria will be selected to participate in a two part program; Job Shadow followed by an Internship.
  • Students can request either a Service Advisor Program, an Automotive Techician Program or a Parts Counter person.
  • The students will be covered under the schools insurance policy in case of accidents or injury. They will provide their own transportation to and from the Job Shadow/Internship site.
  • Student will also be required to bring safety glasses and wear appropriate clothing, no heels, closed toed shoes required, latex gloves maybe used to protect hands. Business owners can refuse a student entering the shop area without appropriate attire.
  • Participating businesses will host 1 student at a time to participate in the Internship/Job Shadow Program.
  • The student will need to complete the Job Shadow first, before he or she is allow to partcipate in the Internship.
  • Soft Skills are part of the training process. Reinforcing the importance of good worker traits expressed in the “Employers Evaluation” are critical to the success of both the student and for the Workplace. Make a habit to review these expectations with the student at the beginning of both the Job Shadow and Internship.
  • Proper paperwork must be completed prior to the beginning of the Job Shadow/Internship provided by the Tech Campus Instructor. A completed copy of the Internship Permission Form must be submitted prior to the first day of the Job Shadow/Internship. Additional forms provided include the Student Intern Time Card, Employer Evalution & Work Based Daily Log.

Service Advisor, Technician or Parts Counter person Job shadowing:

  • Partner student with a Service Advisor, Technician or Parts Manager, to see and understand the role of the different jobs. Students will be allowed to only observe during the Job Shadow.
  • Commitment: Two days of 2 hour segments; which will fall within the students school hours, 8:18-10:18, 10:25-12:25, 1:00- 3:00. These times will vary slightly depending upon students individual home school scheduels and commuting time. Dates, times and location to be arranged by the advisor and business owners.
  • Tech Campus Instructors will pair students with businesses, that are demographically close to students high school location and also consider students automotive background.
  • Students will experience everyday opertions of an Automotive Repair Shop or Parts Store. Students will be paired with a Service Advisor/Technician/Parts Manager. They will observe office operations and or the technicians diagnosing, troubleshooting and repairing vehicles.
  • Parts Counter person will View and discuss the overall auto parts industry and how parts are distributed and sold. View and discuss the overall Auto-Wares business organization and structure. Explain “Exceptional Customer Service” and the value of Mission Statements in General. Discuss company policies and procedures and how they are documented, trained, and inspected. View and discuss jobs and positions in the store location and in the company at large. View employee training paths and career plans. Store tour guided by Manager or lead counter sales professional.
  • Students fulfilling Job Shadow requirements with satisfaction will be allowed to move onto Intership program.

Service Adviser, Technician or Parts Counter person, Job Internship program:

  • Prerequisite: Job Shadow. Internship to follow at same location
  • Commitment: Three days of 2 hour segments; which will fall within the students school hours, 8:18-10:18, 10:25-12:25, 1:00- 3:00. These times will vary slightly depending upon students individual home school scheduels and commuting time. Dates, times and location to be arranged by the Tech Campus Instructor and business owners.
  • Service Advisior students maybe allowed to participate in point of sale input of repair orders, be exposed to online ordering systems, view or write estimates for repairs, look up maintance schedules, answer phones, greet customers and translate repair issues. Maybe exposed to other general office duties.
  • Automotive Technician students will be allowed to participate with a Service Technician assistance in some of the following shop operations: inspections, brake system work, alignments, tire installation, battery installation, scanning engine codes, diagnosing emmission repair, front end suspension repair, oil change services, and any other shop operations that are occurring on scheduled days.
  • Parts Counter person will be involed in the day to day operations of a parts store. They may be allowed to change stock in public display areas, or stock rooms. They may take part in inventory or inventory change over. Importance of accuracy will be discussed. View and discuss customer types and services needed for each. Observe procedure to look up parts applications add to invoice and sales procedures to complete a sale and fill customer’s needs. View parts order procedures. “Be the Part” – View how a part moves from design, manufacture, to warehouse, store and service dealer or consumer.
  • Students will be exposed to a variety of automotive repairs that cannot be experienced in the classroom. Students will not be cleaning bathrooms, washing floors or doing other tasks unrelated to general operations of the shop. Students will be required to clean up work space areas.
  • Students maybe offered an extended Internship or part time job at the conclusion of the Job Shadow/Internship Program. Business owners to propose details to student and Tech Campus Instructors.
  • Upon completing the program the business owner will fill out an “Employers Evaluation of Students-Trainee” work skills report, provided by the Tech Campus Instructors.

Business participating in the program are not receiving any compensation. They can at anytime, withdraw participation if program or student does not meet the individuals location required work standards.

This program is designed to give students an understanding of the roles in the Automotive industry and give them an opportunity to have hands on experience. Workplaces hosting the Job Shadow and Internships gain the ability to prescreen students whom they may feel to be a good fit within their workplace with the ability to extend the Internship or potentially hire the student as an employee.

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